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D.M.Art

Refund and Returns Policy

At D.M.Art, customer satisfaction is our top priority. We are committed to providing high-quality digital products that meet your needs. Please carefully read our Refund and Returns Policy before making any purchases.

Digital Products Refund Policy

Due to the nature of our digital products, we cannot offer returns or exchanges once a purchase has been completed. All sales are final. However, we understand that issues may arise, and we are here to assist you in the following situations:

Eligibility for Refunds

We offer refunds only in the following circumstances:

  1. Non-Delivery of Product:
    If you do not receive the download link for your purchased product due to a technical error on our side, please contact us within 7 days of your purchase. We will verify the issue and either provide you with the necessary download link or offer a full refund.
  2. Corrupt or Defective Files:
    If the digital file you receive is corrupt or defective and cannot be accessed, please reach out to us within 7 days of your purchase. We will work to resolve the issue by providing you with a functional file or issuing a full refund if the issue cannot be resolved.

Non-Refundable Cases

Refunds are not provided in the following cases:

  • Change of Mind: Once the product is downloaded, we cannot offer refunds simply because you no longer want or need the product.
  • Compatibility Issues: It is your responsibility to ensure that the products you purchase are compatible with your software or system. Please review the product descriptions and compatibility details before purchasing.
  • Accidental Purchase: We do not offer refunds for accidental purchases. Please carefully review your cart before completing your order.

How to Request a Refund

If you believe you are eligible for a refund, please contact our support team with the following details:

  • Your order number
  • A description of the issue
  • Any screenshots or evidence of the issue (if applicable)

Our team will review your request within 3 business days and notify you of the next steps.